I have to admit I'm waring of most things that say gentle as I expect that they don't work to well in the attempt to be gentle, but I love this cleanser. I have sensitive skin, and it's given me no issues. My skin feels well cleaned without feeling dried out after use. My skin feels so smooth and fresh after use.
I do find the extremely dark bottle a little frustrating. You can't see how much you have left, unless you can get the light through the bottle just right. I also find the gel congeals a bit at the end of the pump nozzle, which is a pet peeve of mine!
I really wanted to like this product as I love other products from the range and it is reasonably priced and easy to find, however I found that as soon as I started using it, my face instantly broke out in pimples, and I'm not generally prone to pimples. I stuck it out for over a week but had to give it away to a friend as the breakouts continued. I also found it didn't foam up well and didn't remove all traces of makeup. It does smell lovely and feel nice on the skin though.