I received this product for a gift and originally didn't use it for a while as I was happy using my face wipes.
However I started using it and it really takes off every bit of makeup. I use it under and ontop of my eyes to get rid of all the last bits of eye makeup and literally takes it all off.
However I find that it takes alot to wash off excess balm and it sits on your skin, so I put it on with my fingers, use cotton pads to wipe it off along with all the makeup and then a wet cotton pad to wipe again to get rid of it all as it does have a slimy feeling to it.
I adore this cleansing balm. You warm a little in your hands, massage it into your face and it takes all the makeup off quickly, easily with a minimum of fuss. The product isn't overly scented and doesn't irritate my eyes at all. This product irritates less than some specific eye makeup removers I have used. This is not cheap but does seem worth the price. I will probably repurchase.
Tips: use this as first step in a double cleanse.